Atrium Hotels Corona Virus Information

Our Customer Promise
Your wellbeing and safety is our top priority and our guiding principle is to care for all Atrium Holidays customers as we navigate the ‘new normal’ and the difficult challenge the Coronavirus (COVID19) pandemic presents us with.

Rest assured you can book with us with complete confidence. We want to ensure you experience a safe and enjoyable holiday – throughout your booking journey and every step of the way we are committed to advising you expertly, honestly and flexibily giving you financial security and peace of mind both of which are now more critical than ever.

You are in safe hands

• All Package Holidays booked with us are both ATOL protected and ABTA bonded to ensure your financial security and peace of mind.
• We offer a flexible balance payment of 8 weeks giving you more time to pay for your trip.
• We will advise you of any public health policies issued by the hotel, resort or destination you choose and any restrictions they may have in place.
• In the case of your booking being affected due to COVID19 restrictions we will contact you as soon as possible to discuss your change or cancellation options and will work around the clock to resolve any issues that may occur.
• If your holiday is cancelled due to COVID-19 restrictions you will be financially covered.

Atrium Hotels Guest Well-Being Policy, The New Normal Assurance – Back to Business!

Our revised policies and procedures; Our continuous excellence in the provision of hospitality and care.

• Implementation of health and safety protocols following national regulations.
• Intensive staff training and awareness from qualified companies.
• Daily staff touchless temperature checks and safety monitoring.
• Guest touchless temperature checks upon arrival and at hotel entry points.
• Automatic doors or opened by designated staff.
• Guest luggage disinfection upon arrival.
• Quick and easy check-in/check-out with touchless procedures.
• Our Grand, Spacious and Airy surroundings allow distancing with ease in restaurants and bars with Al Fresco options.
• Enhanced ordering in our Food & Beverage Departments with single use or digital menus.
• Waiter Service replaces buffet self-service, increased variety of on-spot Show Cooking, portioned plate service and a la carte options.
• Public areas, elevators and high contact surfaces are disinfected regularly during the day and concentrated cleaning at night. Visible safety signage and dispensers available.
• Use of industry-leading cleaning and disinfection protocols and environment friendly products to ensure spotless guest rooms. High contact areas and surfaces are deeply cleaned and sanitised.
• Guest room air-conditioning ducts and filters disinfected prior to every arrival. Use of air-condition at guest discretion.
• Guest hand sanitisation dispensers widely available throughout the hotel.
• Additional safety measures for our Spa Centre and Gym, adherence of deep cleaning and sanitisation protocols. Steam Bath, Sauna and Indoor Pool not in operation.
• Mini Club will operate in outdoor areas with a limited number of young guests.
• Live Entertainment will be available with distancing measures.
• Existing ISO 22000:2005 and ISO 9001:2015 further enhanced to implement, monitor and record all aspects of health and safety for Guests and Staff.
• Doctor on call 24/7.
• Our accredited partners are A-Cert, Cristal International and Ecolab.

Our overall procedures and compliance to health and safety guidelines and protocols is an integral part of our 28 years of Atrium Hotels Success. It will be our pleasure to welcome you!

Due to the unprecedented situation if you have a Booking with us and need help or advice, please email with your Booking Reference on admin@instantholidays.com. We are working on a Departure / Priority order and our Customer Care Team will be in touch with you. We want to reassure our clients of the Support we offer and that our continued High Levels of Bespoke Service remain.