Atrium Hotels Corona Virus Information

Atrium Hotels Guest Well-Being Policy, The New Normal Assurance – Back to Business!

Our revised policies and procedures; Our continuous excellence in the provision of hospitality and care.

  • Implementation of health and safety protocols following national regulations.
  • Intensive staff training and awareness from qualified companies.
  • Daily staff touchless temperature checks and safety monitoring.
  • Guest touchless temperature checks upon arrival and at hotel entry points.
  • Automatic doors or opened by designated staff.
  • Guest luggage disinfection upon arrival.
  • Quick and easy check-in/check-out with touchless procedures.
  • Our Grand, Spacious and Airy surroundings allow distancing with ease in restaurants and bars with Al Fresco options.
  • Enhanced ordering in our Food & Beverage Departments with single use or digital menus.
  • Waiter Service replaces buffet self-service, increased variety of on-spot Show Cooking, portioned plate service and a la carte options.
  • Public areas, elevators and high contact surfaces are disinfected regularly during the day and concentrated cleaning at night. Visible safety signage and dispensers available.
  • Use of industry-leading cleaning and disinfection protocols and environment friendly products to ensure spotless guest rooms. High contact areas and surfaces are deeply cleaned and sanitised.
  • Guest room air-conditioning ducts and filters disinfected prior to every arrival. Use of air-condition at guest discretion.
  • Guest hand sanitisation dispensers widely available throughout the hotel.
  • Additional safety measures for our Spa Centre and Gym, adherence of deep cleaning and sanitisation protocols. Steam Bath, Sauna and Indoor Pool not in operation.
  • Mini Club will operate in outdoor areas with a limited number of young guests.
  • Live Entertainment will be available with distancing measures.
  • Existing ISO 22000:2005 and ISO 9001:2015 further enhanced to implement, monitor and record all aspects of health and safety for Guests and Staff.
  • Doctor on call 24/7.
  • Our accredited partners are A-Cert, Cristal International and Ecolab.

Our overall procedures and compliance to health and safety guidelines and protocols is an integral part of our 28 years of Atrium Hotels Success. It will be our pleasure to welcome you!

Due to the unprecedented situation if you have a Booking with us and need help or advice, please email with your Booking Reference on We are working on a Departure / Priority order and our Customer Care Team will be in touch with you. We want to reassure our clients of the Support we offer and that our continued High Levels of Bespoke Service remain.

Over the years, the travel industry has experienced turbulence outside of anyone’s control and we have always risen to these challenges and used them to forge a greater strength, unity, knowledge and empathy for when the unknown comes along. We know that recent events have brought a great deal of uncertainty, particularly when it comes to travel, and as always, we are here to listen to you, guide you and support you through your holiday planning, or even to just talk to you if you are in need of some advice.

No matter how the travel landscape changes, we remain dedicated to living up to our trusted reputation and delivering reassurance, flexibility and support when it is needed most.


What will happen if my holiday is affected?
If the FCO advises against non-essential travel to your chosen destination, we will contact you to advise of the different options open to you.

Please note that our team are working extremely hard to proactively contact any customers who are due to travel to impacted areas imminently. If you are due to travel beyond this over the coming weeks, we will be in touch with you as soon as possible.

What should I do before I travel?
We recommend that you check the UK government’s travel advice for all countries that you are intending to visit, particularly if you have travelled in or through a country affected by COVID-19 recently.

I have just returned home from holiday – do I need to self-isolate?
We advise that you to keep yourself up to date with the UK government’s advice and guidance on self-isolation.